Support - Deadline Editor

Contact Get in touch

Technical Support

For setup, workflow, metadata, and export questions.

Email [email protected]

Response Within 24 hours on business days

In-App Support

File bug reports and feature requests directly from the app with automatic log attachment.

Access Help menu → Contact Support

Videos Video tutorials

Short walkthroughs of Deadline Editor in action. New videos land on the Deadline Workflow YouTube channel.

Deadline Editor Overview

A tour of the app — import, cull, caption, crop, tone, and deliver without leaving Deadline Editor.

Watch video

Quick Text Sports Rosters

Generate Quick Text from live league roster data instead of building roster files by hand, then caption from jersey numbers.

Watch video

Batch ID

Keyboard-driven batch mode (Cmd+B) for rapidly assigning player or event codes across a take.

Watch video

Say It, Ship It

Camera audio memos transcribed on device and written straight into the caption, with jersey numbers resolved through Quick Text.

Watch video

Software Guides Editor features and workflows

Learn how to use Deadline Editor's captioning, metadata, and workflow features.

Gallery & Organization

Learn about the gallery view, filtering, color codes, star ratings, tabs, collections, and custom sort orders.

View Gallery Guide

Quick Text & Batch Mode

Speed up captioning with Quick Text autocomplete, batch ID tagging, and sports roster generation from live league data.

View Quick Text Guide

XMP Templates & Validation

Create metadata templates with variables, configure export validation rules, and set up progressive delivery workflows.

View Templates Guide

Editing, Tone & Crop

Non-destructive tone and color adjustments, curves, masks, crop with aspect presets, and editorial-only mode for wire service work.

View Editing Guide

Import

Bring photos in from camera cards, hot folders, FTP servers, DeadlineFTP cloud, or directly from your camera via FTP Tether, USB tethering (Sony, Nikon, Canon), or TCP tethering (Sony).

View Import Guide

Export & Delivery

Multi-format export with pattern renaming, FTP/SFTP delivery to multiple destinations, and PhotoShelter integration.

View Delivery Guide

Setup Guides Camera FTP setup guides

Step-by-step instructions for configuring FTP on your camera to use with Deadline Editor's FTP tether or DeadlineFTP.

Canon

EOS R1, R3, R5, R5 II, R6, R6 II, 1D X III, and more. Includes links to official Canon FTP setup manuals for each supported model.

View Canon Guide

Nikon

Z9, Z8, Z6 III, Zf, D6, D5, D850, and more. Includes wireless transmitter requirements and official Nikon manual links.

View Nikon Guide

Sony

A1, A1 II, A9 III, A9 II, A7R V, A7 IV, A7S III, FX3, FX30, and more. Includes firmware requirements and Sony Help Guide links.

View Sony Guide